Frequently Asked Questions and Policies
How long will it take for the Ketubah to be ready and how long will it take to arrive?
The time it takes to make the Ketubah and to ship it varies according to certain factors:
Generally speaking, if your text and details are ready, you've ordered an existing print design and you approve your final proof quickly, it can take as little as a few days or a week to prepare your Ketubah and another 1-5 business days to ship it express (assuming you pay for the higher-rate shipping and there are no customs delays). However, even if this is the case I highly recommend ordering the Ketubah at least a month before your wedding so that it has enough time to arrive early and without any additional stress (you probably have enough on your plate with wedding organizations!).
Custom or partially customized Ketubah's can take much longer to prepare and ship – again, this depends on the request and the preparation on your side, as well as on the amount of orders I have at the time. I recommend ordering custom/ customized Ketubahs at least two months in advance. You can find more time estimates for print Ketubahs here, and for custom Ketubahs here.
Do you accept any custom text? Do you accept text in other languages?
Yes, I accept any kind of text as long as it works for your, your ceremony and your ceremony officiant (please make sure you have the right to use this text). If your text is ready (with no need for edits, proofing or translation) and is sent to me in a word document, there is not additional charge for this text (other than the 25 euro charge for personalization). If your text requires extra work on my part (editing, transcribing, proofing and translating), there is a per hour rate (37 euros an hour) for the work – and the cost depends on the extent of the work.
I do accept text in any language. However, if the text is in a language other than English, Hebrew, Italian or German, I ask of you to send it to me in an editable word document after it has already been proofed by someone who speaks the language. Please also make sure to check the working very carefully when you receive the final proof for approval and please send clear editing instructions when necessary. One you approve the text for print, I do not take responsibility for any mistakes or editing problems. If the text is in English, Hebrew, Italian or German then I can also offer editing, translation, transcribing and proofing work at the rate of 37 euro per hour.
Do I have to be Jewish to have a Ketubah at my wedding?
There is no limitation to who can enjoy an illustrated document and as you can see in the question above, no limitation to the text you want in it. You can customize the text and design according to your wish and beliefs. I am the artist, and I focus on the art, I do not make judgments about your religious life or choice of ceremony.
Can you speak directly to my Rabbi/ ceremony officiant about the text?
When possible, I do prefer to receive a prepared text rather than have long conversations with your Rabbi/ wedding officiant. However, I can email with them if this is crucially necessary. Most importantly, YOU should be coordinated with your Rabbi/ wedding officiant so that you know what's going on and don't miss any crucial decisions about the text. If your Rabbi/ wedding officiant would like to directly send me corrections for a final proof waiting to be approved this is OK, but if possible please ask them to collect all corrections at once and email them together rather than emailing several times separately.
I like a certain Ketubah but I want to change some of the elements/ colors/ quote in it, is this possible?
Yes, it is definitely possible to edit the design of a print Ketubah. I am currenty working on a way to simplify this process, so that you can visually see the kind of edits and customization I can offer – this will be updated on my website as soon as possible. In the meantime, please contact me with your specific request and I will let you know what I can do and what the estimated cost will be.
What do I do to protect the Ketubah during the wedding?
I would highly recommend getting a high quality white or off white piece of strong cardboard, wood, foam-board or taskboard (special modeling cardboard), customizing it to the size of the Ketubah and keeping it attached on the back of it (use gentle masking tape in a few selected corners)- put both together in a see-through nylon protector the size of the Ketubah or bigger.
These two together should keep the ketubah straight and protected while still giving you the possibility to take it out, sign and carry it around.
Most importantly- don't forget the bring a pen to sign the Ketubah (preferably of high quality with archival ink, in an appropriate matching color).
How do I frame my Ketubah?
Since my Ketubot are shipped all over the world, it is hard for me to recommend one specific Framing professional or product. If you happen to be in Jerusalem, I highly recommend "Midot Tovot" framing, located next to the Jerusalem Fine Art Prints in Talpiot.
If you are not in Jerusalem, I highly recommend finding an experienced professional for framing to avoid damage to the Ketubah. The Ketubah has a large border area specifically to enhance your framing options. I do not recommend framing on your own.
I offer secure payment options through PayPal on this website. You do not have to have a PayPal account to pay through the site, credit cards and debit cards are also accepted. If you would prefer to pay via bank transfer, cash or check, this is also possible, although less convenient- please contact me to coordinate.
You can also choose to order and pay through my etsy shop.
Estimated shipping times and costs**:
Israel: 1-5 business days
North America: 1-2 weeks
Europe: 1-5 business days
* Rush orders to receive your Ketubah earlier than usual may be possible at an added price depending on your request (how quickly you want it, and how you wish to ship it - priority, express, etc.)
** I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and cancellations for non-personalized print Ketubot. Just contact me within: 14 days of delivery.
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges, but please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Text and personalized details
Please note that I am not responsible for mistakes made in the text or personalized details that I receive from you. If I see any mistake - I will correct it and alert you. However, it is your responsibility to assure (on your own or, preferably, with your Rabbi or ceremony officiant) that there are no text mistakes in the proof that I send to you. Therefore, it is extremely important that you carefully review the wording in this proof before giving your approval to move forward. Once you approve of the proof – the text accuracy is your own responsibility.
Nehama Grenimann Bauch
Nehama Ketubah/ Bujinkan Sanshin Dojo Berlin
St.nr. 13/ 218/ 00530
Shipping cost Israel: 15 €
Shipping cost North America: 15 €
Shipping cost Europe: 15 €
© All rights reserved to Nehama Grenimann Bauch 2016